Banco Ciudad in EWZ

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comments 5

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  john fav

  :: 05 November 2020 18:10:09

  In the month of OCTOBER 2020 I wanted to cancel and pay off the total of my MASTERCARD credit card ... motivated by an automatic refinancing that the BCRA did for the month of April of the credit card, something that not only did not They notified (since I had paid in full the balance as I have been doing for more than 5 years and on the same payment dates since it is when they deposit me) but I have to pay interest for almost 30% or 40% That REFINANCING of BCRA (I say again that nobody notified me) and later it did not let me buy dollars legally. After reneging on the website I was able to get a turn (luckily! Time after the refinancing which I did not understand where it had come from) at the branch (N ° 70) the commercial assistant NADIA ORTIZ assisted me (Eye! At this moment the page has not been around for weeks and even then you can not get them to attend to you, however if you approach ... guess? NEITHER THEY WILL ATTEND YOU ... for whatever reason) technically you are without advice or attention today. Continuous ... In the personalized attention they explain to me that the balance was refinanced automatically and they tell me how I have to pay it off (a refinancing with interest which I had paid) ... the assistant leaves me her work E-MAIL to do it. By e-mail in October he tells me that I cannot pay the refinancing (It should not exist and if it exists by mistake they have to correct it immediately since I had paid that summary in full) Only in the month of December I am supposed to be able to cancel the refinancing and later the cancellation of the credit card since for all this: Bad management Loss of money Waste of time Lack of attention (TELEPHONE, TURN, BRANCH) It caused me to end up canceling the card. Assuming it was bad advice, I asked to speak to his superior who sent me this: Mr. Favier As Ms. Nadia Ortiz has informed you, the procedures described are those within our reach and are correct. *1 ) The system does not allow you to permanently cancel your account until the balance is zero. We have already asked for the drop in fees and we stick to the process times that will take us until the end of the process and definitive withdrawal. ("END OF PROCEDURE" REFERS TO THE MONTH OF DECEMBER) *2) You can access the shifts whenever you like using from the web page - self-management - shifts, sending file with instructions. Graciela Maciel Manager Branch No. 070 TO WHICH MRS. MACIEL COPIES MR QUES VARELA FRANCISCO (I DON'T KNOW WHO HE IS BECAUSE HE DID NOT EVEN SEE THE COPY OR INTERVENE) NONE OFFERED ME A REAL AND EFFICIENT SOLUTION. OBSERVATIONS: * 1) WITHDRAWALS OF CREDIT CARDS MUST BE GIVEN IMMEDIATELY Your debt will remain pending and the card will be able to make a claim, but they will no longer charge you maintenance costs. Law 25.065, Credit Card Law, Art 11. Attention! On top of that, I want to pay the pending fees in full to cancel it. * 2) THE SHIFTS ON THE WEB PAGE: NOOO WORK After all that, I also put the BCRA as recipients in copy and they send me an email saying that THE MANAGEMENT IS PRIVATE and NO ONE CAN BE IN COPY! Let's define it: ATTENTION OR ADVICE: TELEPHONE: DOES NOT EXIST MONTHS AGO (OPERATORS) SHIFT: THE PAGE DOES NOT WORK TO TAKE ANY SHIFT, ABOVE THEY SEND ME AN INSTRUCTION ON HOW TO PERFORM IT, GENTLEMEN BEFORE SENDING AN INSTRUCTION IF YOU FIX IF IT WORKS (IT DIDN'T WORK FOR A LONG TIME) BRANCH: YOU CANNOT APPROACH "LOGICALLY" WITHOUT THE "TURN" QUICK CONFLICT RESOLUTION MANAGEMENT: NONE.

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  Silvia Sallaberry

  :: 16 April 2020 14:42:10

  Wonderful care! There is never a delay and very efficient and friendly employees. It gives a lot of peace to attend, it does not happen in other banks.

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  Marta Ramos

  :: 24 December 2018 04:47:04

  Excellent attention from the staff in general, and especially from Mrs. Ana Graciela Martinez, who solved my problems with cordiality and care. Thanks.

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  Maria del Carmen Canapa teran

  :: 11 July 2017 11:12:09

  An impeccable staff quality all, I really felt very well, my congratulations, and thanks, GOD BLESS

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  Alejandro Seghesso

  :: 30 April 2017 08:29:00

  Excellent service, has ATM